1. Introduction
KEELON Logistics values your privacy and is committed to protecting the personal and business information you provide when using our website, logistics services, freight coordination solutions, and related operations.
This Privacy Policy explains how KEELON Logistics collects, uses, stores, and protects customer information. By accessing our website or using our services, you agree to the practices outlined in this policy.
KEELON Logistics operates under TIDENOR GLOBAL HOLDINGS INC. and provides logistics and freight services across local and international markets.
2. Information We Collect
KEELON Logistics may collect personal and business information necessary for providing logistics services and improving customer experience.
Information collected may include:
- Full name
- Company name
- Phone number
- Email address
- Shipping address
- Billing information
- Cargo and shipment details
- Delivery information
- Communication records
- Website usage information
We only collect information reasonably required for logistics coordination, customer support, and operational purposes.
3. How We Use Your Information
KEELON Logistics uses collected information to:
- Process shipment requests
- Coordinate freight and logistics services
- Provide customer support
- Generate shipping quotations
- Communicate shipment updates
- Improve service quality
- Maintain operational records
- Respond to inquiries
- Comply with legal and regulatory obligations
Customer information helps us deliver reliable, efficient, and professional logistics support.
4. Shipment & Cargo Information
To provide transportation and logistics services, KEELON Logistics may require cargo-related details including:
- Cargo descriptions
- Shipment weight and dimensions
- Pickup and delivery locations
- Customs documentation
- Recipient information
Accurate shipment information is necessary to ensure smooth logistics coordination and compliance with transportation regulations.
5. Sharing Of Information
KEELON Logistics does not sell personal information to third parties.
However, information may be shared with trusted logistics partners where necessary for service operations, including:
- Freight carriers
- Airlines
- Shipping lines
- Customs agencies
- Warehouse providers
- Delivery partners
- Payment processors
Information shared is limited to what is reasonably necessary for transportation, delivery, customs processing, and logistics coordination.
6. Data Security
KEELON Logistics takes reasonable security measures to protect customer information from unauthorized access, misuse, loss, or disclosure.
We implement operational, administrative, and technical safeguards designed to protect sensitive logistics and customer data.
Despite our efforts, no online system or data transmission can be guaranteed to be completely secure.
7. Cookies & Website Analytics
Our website may use cookies and related technologies to:
- Improve website performance
- Analyze visitor activity
- Enhance user experience
- Support website functionality
Cookies help us understand how visitors interact with our website and improve service delivery.
Users may disable cookies through browser settings if preferred.
8. International Data Processing
Because KEELON Logistics supports international shipping and logistics operations, customer information may be processed or transferred across different countries where logistics partners, transportation providers, or service systems operate.
We aim to handle information responsibly and in accordance with applicable privacy and data protection regulations.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate information
- Protecting personal account details
- Ensuring shipment information is lawful and correct
- Maintaining communication regarding shipment updates
Incorrect information may affect logistics operations, delivery timelines, or customs processing.
10. Third-Party Links
The KEELON Logistics website may contain links to external websites or third-party services.
We are not responsible for the privacy practices, content, or security policies of external websites operated by third parties.
Users are encouraged to review the privacy policies of any external services they access.
11. Data Retention
KEELON Logistics may retain customer and shipment information for:
- Operational records
- Legal compliance
- Accounting purposes
- Logistics coordination
- Customer support history
Information is retained only as reasonably necessary for business and regulatory purposes.
12. Your Privacy Rights
Depending on applicable laws and regulations, customers may have the right to:
- Request access to personal information
- Correct inaccurate information
- Request deletion of certain records
- Withdraw consent where applicable
- Inquire about data usage practices
Requests may be submitted through our contact information below.
13. Policy Updates
KEELON Logistics reserves the right to update or revise this Privacy Policy at any time to reflect operational, legal, or regulatory changes.
Updated versions become effective immediately upon publication on our website.
Users are encouraged to review this policy periodically.
14. Contact Information
For questions regarding this Privacy Policy or how your information is handled, please contact:
KEELON Logistics
Toronto, Ontario, Canada
Email: info@keelonlogistics.com
Phone: 438-665-2323
A TIDENOR GLOBAL HOLDINGS INC. Company.