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KEELON LOGISTICS Shipping & Claims Policy

1. Introduction

At KEELON Logistics, we are committed to providing reliable freight forwarding, cargo coordination, transportation, and logistics support services. This Refund & Return Policy explains the conditions under which shipment returns, service cancellations, refunds, credits, or related adjustments may be considered.

By using KEELON Logistics services, customers agree to the terms outlined in this policy.

KEELON Logistics operates under TIDENOR GLOBAL HOLDINGS INC. and provides logistics services across Canada, Nigeria, and international markets.

2. Services Covered Under This Policy

This policy applies to services including but not limited to:

  • Air freight coordination
  • Ocean freight services
  • Road transportation
  • Cargo handling
  • Warehousing support
  • Shipment coordination
  • Import and export logistics
  • Delivery support
  • Freight forwarding services

3. Refund Eligibility

Refund requests may be considered under limited situations such as:

  • Duplicate payments
  • Billing or invoice errors
  • Approved shipment cancellation before cargo processing
  • Service unavailability after payment confirmation
  • Overpayment confirmed by KEELON Logistics

Refund approval is subject to operational review and verification by KEELON Logistics.

4. Non-Refundable Charges

The following charges are generally non-refundable once logistics processing has started:

  • Completed logistics services
  • Cargo handling fees
  • Customs duties and taxes
  • Warehousing charges already incurred
  • Documentation processing fees
  • Third-party carrier fees
  • Administrative service charges
  • Shipment coordination costs
  • Freight bookings already confirmed

Delays caused by customs authorities, transportation providers, weather conditions, or other external factors do not automatically qualify for refunds.

5. Shipment Return Policy

Shipment return requests may be considered depending on:

  • Carrier policies
  • Shipment status
  • Destination regulations
  • Customs requirements
  • Cargo condition

Customers requesting shipment returns may be responsible for:

  • Return shipping costs
  • Customs fees
  • Storage charges
  • Additional logistics handling costs
  • Re-delivery fees

KEELON Logistics does not guarantee return approval once cargo has been dispatched or processed through international freight channels.

6. Undeliverable Shipments

Shipments may be considered undeliverable due to:

  • Incorrect delivery information
  • Recipient unavailability
  • Customs restrictions
  • Refused delivery
  • Restricted cargo issues

In such cases, shipments may:

  • Be returned to origin
  • Be held temporarily
  • Incur additional charges
  • Require further customer instructions

Customers remain responsible for applicable return, storage, customs, and handling fees.

7. Shipment Cancellations

Customers requesting shipment cancellation must contact KEELON Logistics immediately.

Cancellation requests are reviewed based on:

  • Cargo processing stage
  • Freight booking status
  • Carrier coordination progress
  • Documentation completion
  • Shipment dispatch status

Approved cancellations may still incur operational or administrative fees.

8. Damaged Or Lost Cargo

Customers should report damaged or missing cargo within a reasonable timeframe after delivery.

Claims may require:

  • Proof of shipment
  • Delivery documentation
  • Photos of damaged items
  • Packaging evidence
  • Cargo value details

Compensation, where applicable, may be limited by:

  • Carrier agreements
  • Transportation regulations
  • Cargo insurance terms
  • International shipping limitations

Customers are strongly encouraged to arrange cargo insurance for high-value shipments.

9. Refund Processing

Approved refunds may require processing time depending on:

  • Payment method
  • Banking procedures
  • International payment systems
  • Internal financial verification

Processing timelines may vary depending on the nature of the transaction.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipment information
  • Verifying cargo details before dispatch
  • Ensuring shipments comply with regulations
  • Maintaining communication regarding return or refund requests

Incorrect shipment information may result in delays, failed deliveries, additional charges, or return complications.

11. Limitation Of Liability

KEELON Logistics shall not be held responsible for:

  • Delays caused by third-party carriers
  • Customs processing delays
  • Government restrictions
  • Force majeure events
  • Indirect financial losses
  • Business interruption losses
  • Consequential damages

Liability may be limited according to applicable freight forwarding and transportation regulations.

12. Policy Updates

KEELON Logistics reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

Updated versions become effective immediately upon publication on the website.

13. Contact Information

For refund requests, shipment returns, or payment-related inquiries, please contact:

KEELON Logistics

Toronto, Ontario, Canada
Email: info@keelonlogistics.com
Phone: 438-665-2323

A TIDENOR GLOBAL HOLDINGS INC. Company.