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Refund Policy

1. Introduction

At KEELON Logistics, we are committed to providing reliable freight forwarding, cargo coordination, transportation, and logistics support services. This Refund Policy outlines the conditions under which refunds, cancellations, credits, or service adjustments may be considered.

By using KEELON Logistics services, customers agree to the terms outlined in this Refund Policy.

KEELON Logistics operates under TIDENOR GLOBAL HOLDINGS INC. and provides logistics services across local and international markets.

2. Service Payments

Payments made to KEELON Logistics may include charges for:

  • Freight coordination
  • Air freight services
  • Ocean freight services
  • Road transportation
  • Warehousing support
  • Cargo handling
  • Customs coordination
  • Documentation processing
  • Delivery support
  • Administrative services

All payments are subject to the agreed quotation, invoice terms, and operational requirements.

3. Refund Eligibility

Refund requests may be considered under limited circumstances, including:

  • Duplicate payments
  • Billing errors
  • Service cancellation approved before shipment processing
  • Failure to provide a confirmed service due to operational limitations
  • Overpayment confirmed by KEELON Logistics

Refund approval remains at the sole discretion of KEELON Logistics after reviewing the service status, shipment condition, operational costs, and logistics coordination already completed.

4. Non-Refundable Services

The following situations are generally non-refundable:

  • Completed logistics services
  • Processed shipments already in transit
  • Customs duties and government charges
  • Warehousing fees already incurred
  • Cargo handling charges
  • Administrative processing fees
  • Documentation fees
  • Third-party carrier charges
  • Delays caused by customs or government authorities
  • Customer errors in shipment information
  • Shipment cancellations after cargo processing has started

Operational and third-party logistics costs may still apply even if a shipment is delayed or affected by circumstances outside KEELON Logistics’ control.

5. Shipment Cancellations

Customers requesting shipment cancellation must contact KEELON Logistics immediately.

Cancellation approval depends on:

  • Shipment processing stage
  • Carrier booking status
  • Cargo handling progress
  • Documentation completion
  • Transportation coordination already initiated

Approved cancellations may still be subject to:

  • Administrative fees
  • Carrier cancellation charges
  • Warehousing costs
  • Cargo handling expenses
  • Documentation processing fees

6. Delayed Shipments

KEELON Logistics works to provide timely freight coordination and transportation services. However, delays may occur due to:

  • Customs inspections
  • Airline scheduling issues
  • Shipping line delays
  • Weather conditions
  • Transportation disruptions
  • Regulatory requirements
  • Port congestion
  • Force majeure events

Delays outside KEELON Logistics’ direct control do not automatically qualify for refunds.

7. Damaged Or Lost Cargo

Customers must report damaged or missing cargo within a reasonable timeframe after delivery.

Claims may require:

  • Shipment documentation
  • Photos of damaged cargo
  • Delivery records
  • Packaging evidence
  • Cargo value information

Liability and compensation, where applicable, may be limited according to:

  • Carrier policies
  • Freight regulations
  • Shipping agreements
  • Cargo insurance coverage

KEELON Logistics encourages customers to obtain cargo insurance for valuable or high-risk shipments.

8. Refund Processing Time

Approved refunds may require processing time depending on:

  • Payment method
  • Financial institution procedures
  • International transaction processing
  • Internal verification procedures

Refund processing may typically take several business days after approval.

9. Chargebacks & Payment Disputes

Customers are encouraged to contact KEELON Logistics directly before initiating payment disputes or chargebacks.

Fraudulent or unjustified chargebacks may result in:

  • Service suspension
  • Account restrictions
  • Legal review
  • Collection procedures where applicable

10. Changes To This Policy

KEELON Logistics reserves the right to update or modify this Refund Policy at any time without prior notice.

Updated versions become effective immediately upon publication on the website.

11. Contact Information

For refund inquiries, cancellations, or payment-related questions, please contact:

KEELON Logistics

Toronto, Ontario, Canada
Email: info@keelonlogistics.com
Phone: 438-665-2323

A TIDENOR GLOBAL HOLDINGS INC. Company.